Air Con Experience Privacy Policy

Last update: April 2024

We respect your rights to control your personal data and privacy. 

We will be completely transparent about the data we collect and be clear as to why we collect it. Under no circumstances will we sell your data to third parties. The purpose of collecting your data is to improve our service to you.

In this privacy policy it explains the personal information / data we collect, whether directly, or indirectly and how we use it.

Personal information means, information that is linked to you or can be used to identify you.

This policy will also highlight the choices you can make about the data we collect, as well as indicate how you can control these decisions.

Types of Information We Collect

Information you provide

Information which is voluntarily provided to us, such as name, email address and contact number for example, is collected to be able to provide you with our product or services. In the instance you require further information or wish to learn more about our product or services, you may still provide us with information voluntarily for us to meet your request.

Information automatically collected

Information is automatically collected to help us to improve our quality of service. We collect information about your visit to our website such as, the pages you view, the time spent on the site and how you interact with our site. We automatically collect information, such as, but is not limited to, Site Usage collected by cookies, similar technologies when you use, access or interact with us via our website. As an example, we may collect information about the device you use to access our website, the operating system, your IP address and your geographic location, as stated by IP address.

Children’s information collected

Although visitors of all ages have access to our website, it is not intended for children under the age of sixteen. We will not be responsible for unknowingly collecting data or personal information from any user under the age of sixteen. If a child under this age has mistakenly registered on our site, please contact us and we will ensure data as well as all information, which includes personal information, is deleted and removed from our records.

How Personal Information is used

We use the data we collect to improve the quality of our service, as well as the experience when visiting or navigating through our website. We also aim to create a personal experience for users, which includes communication and providing you with information about new products or services, including any of our latest offers and discounts.

Data is also used to protect the security and safety of our customers / visitors, as well as our own systems, to detect as well as prevent fraud, to solve disputes and impose the terms set out in this agreement. This activity is to ensure our mutual interests.

How Personal Information could be shared

We only disclose your data as stated in this privacy policy. 

Third party data sharing

We may share information with third party services of which we use to carry out additional services, which includes, but is not limited to, third party hosting / web management companies, product purchasing, shipping / courier services as well as card and credit card processing. We only share the necessary information for the sole purpose of performing the requested service or transaction that is requested by you. This includes personal information and should you wish to view their data and privacy policy, you can do this upon request to the company directly. It is our mutual interest to process your personal data for the intended purpose.

Disclosure

When legally required to, strictly necessary for the performance of services, or to protect our rights, or the rights of our users or affiliates, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or for any legal proceedings.

When sharing data with third parties, your personal information may be transferred to countries whereby data protection laws may differ or be of a lower standard of protection of your personal information, than your country. We take great care in protecting your personal information and have put in place adequate mechanisms to protect it when it is transferred internationally. We will transfer your personal information in compliance with applicable data protection laws and will implement suitable safeguards to ensure that your personal information is adequately secured by any third party that will access your information. You can access their data and privacy policy if you wish by also contacting them directly.

Managing your data

Storage

For all personal data that is collected by us, we have ensured that adequate precautions are in place to protect all personal information when it is stored by using the Standard Contractual Clauses as approved by the European Commission.

Retention

We will retain your personal information for as long as we see necessary to enable us to provide our services to you, this includes, but is not limited to, using our website as well as conducting our business. Complying with applicable laws, it may also be used to resolve disputes with any parties and all personal information we retain will be subject to this privacy policy.

Your Rights

You can control how your personal information is used by us and can do this in the following ways:

• You can ask us for a copy of any personal information we hold about you.
• You can inform us of any changes to your personal information, as well as correct any of the information / data we hold for you.
• You can request us to erase, block or restrict the personal information we hold about you, or object to the way in which we are using your personal information,
• Where you have given your consent for us to use your personal information, you have he right to withdraw the consent at any time.

We will respond to any request within 30 days. We will also work with you to resolve any issue, complaint or concern about the use of your personal information. If you feel we have not been able to assist with your concern, you have the right to file a complaint with the data protection authority in your country of residence. 

Technologies

Cookies

A cookie is a small data file containing a string of characters / information that is sent to your computer when visiting a website. Upon visiting the site again, the cookie allows that website to recognise your browser. The length of time a cookie will stay on your computer or device depends on whether it is a “session” or “persistent” cookie. We use both types of cookies. 

Session cookies will only stay on your computer or device until you stop browsing. 

Persistent cookies stay on your computer or device until they expire or are deleted. 

We use the following types of cookies on our website:

• Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, some features cannot be provided.
• Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimise our website as well as improve performance.
• Functional cookies. These cookies allow our websites to remember choices you make while browsing and personalise your experience. As an example, we may store your geographic location in a cookie, to ensure that we show you information relevant to your area.
• Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at our site.

Controlling Cookie settings

Most web browsers allow you to control cookies through their setting preferences. This will however, impair overall experience, as the website may no longer be personalised to you if you limit the ability of set cookies.

Changes to Our Privacy Policy

We have the right to modify or update this Privacy Policy when we deem necessary. When we update or modify it, we will clearly update the ‘last update date’ indicated at the top of the is policy so it is up to you to ensure you review it regularly. These changes may include how we use or store your personal information.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at; alanj@exgspain.com